E-commerce FAQs - Return Policy
Orders Placed on belart.com
Thank you for your interest in purchasing from Bel-Art – SP Scienceware. We value your business and take pride in delivering products that give you confidence and enhance your work.
The following information is provided to familiarize you with our ‘web order’ business policies. Should you not find the information you need please contact our customer service department at 1-800-423-5278 (8:30AM to 5:00PM EST) or firstname.lastname@example.org and we will be happy to assist you.
About Bel-Art – SP Scienceware
Bel-Art and H-B brand products are widely available through scientific, healthcare and industrial distributors, however, we recognize that the demand for our products often extends beyond our focus markets or for other reasons end users may wish to purchase products directly on our web site. When you place an order on belart.com you will be asked to choose a distributor. It is not necessary for you to have an account with any of the distributors listed and this does not affect your order in any way. Bel-Art –SP Scienceware will be processing and shipping your order, however we choose to credit our distributors for their support of our brand.
Where and How We Ship:
At this time we ship via FedEx Ground or expedite by request to valid addresses for the United States, Puerto Rico, and the U.S. Military. You may also choose to ship UPS or FEDEX using your own account number. Please note the following policies:
Expedited Shipping: Orders requiring expedited shipping must be placed by 10:45AM EST. Orders received after this time will be delayed by one day however you will still be charged for the expedited shipping method chosen. Although not guaranteed, before requesting this service please make sure that each item you have selected has a green ‘in stock’ symbol. (See additional information below.)
Using Your Own Account Number: When checking out please indicate using the radio buttons if you are utilizing UPS or FedEx, and enter your account number. Should we not be able to process your account number for any reason we will ship via our regular process and web site shipping charges will apply.
Shipping Time and Stock Availability:
If all items are in stock and a special lead time is not noted, your order will ship within 5 business days. Should any items be temporarily out of stock you will be billed all freight charges with your initial shipment and back ordered items will ship free freight when available.
As a service to our customers we provide the following ‘buttons’ as a GUIDE to availability of stock. Understand that these symbols represent estimates based on information sent to our web site from the previous day. Orders are pulled into our system throughout the day and it is quite possible that the stock position may have changed.
Please be advised all orders requesting expedited shipping must be placed by 10:45AM Eastern Standard Time. Orders received after this time will be delayed by one day.
Payments and Processing:
Payment is accepted via credit card on our secure web site. The following cards are accepted: Visa, MasterCard, Discover and American Express. Please be sure to check that your information is accurate before submitting. Your credit card is charged at the time of shipment. For questions about credit card processing please contact our accounting department at 973-694-0500 x4282.
Sales Tax and Tax Exempt Orders
Bel-Art Products is required by law to charge sales tax on items shipping to New Jersey, Pennsylvania, Maryland and Missouri. If your organization is located in one of these states and tax exempt you must upload a copy of your tax exempt certificate through our account portal before placing your order. Your certificate will be reviewed and if accepted your account status will be changed to ‘Tax Exempt’
If we do not have your certificate on file we are required to charge sales tax. If you elect to check-out as a GUEST we must charge tax in the named states.
Changing Your Order:
Once you click 'submit' trying to change your order on-line will result in a duplicate order, so please don't try! If you need to change your order please contact our customer service department at 1-800-423-5278 as soon as possible. If your order has not already been processed, we will do our best to accommodate you.
Should you find that you do not need an item it may be returned to us unopened and in its original packaging within 90 days of receipt for a refund to your credit card. To return an item, please email email@example.com for a return authorization number. Return shipping costs are the responsibility of the customer. Customer service is available to assist you with questions at 1-800-423-5278 however we cannot process returns or issue RMA numbers by phone.
Due to the sensitive nature of their use Sterileware® and other sterile products, products with expiration dates of less than one year, glove boxes, fume hoods and certain other products as identified by our customer service department as well as discontinued products may not be returned.
Defective Product Policy:
Products which appear to be damaged as a result of shipping should be reported immediately to FedEx or other delivering carrier. Should you believe a product is defective from manufacture please contact our customer service department at 1-800-423-5278 or firstname.lastname@example.org as soon as possible. For additional information please refer to our warranty policy.
If only we were perfect . . . On occasion we may make a mistake and ship incorrect quantities or items. Should this happen to you, we sincerely apologize! Please call our customer service department at 1-800-423-5278 or email email@example.com and we will correct it.
Order quantities for items can vary from each to multiples i.e. Box of 100. The quantity is clearly stated in the item detail. Prices listed are for the entire quantity you will be purchasing. Sorry we cannot adjust the quantity by which an item is sold.
Please refer to 'Shipping Time' above.
Accuracy of Information on Site:
We make a concerted effort to display product information that is accurate and complete however errors do occur. Should you order an item and find that it does not match what was described we will do our best to rectify the situation. Measurements may be rounded for presentation purposes. If exact specifications are critical to your application, please feel free to contact our tech support department at firstname.lastname@example.org.
Accessing and Modifying Personal Information and Communication Preferences
When you establish an account on belart.com you will have access to your own Account Dashboard where you can review your orders, write product reviews and update any information associated with your account. If for any reason you experience difficulty during this process you can contact our web department at email@example.com.
You may manage your receipt of marketing and non-transactional communications by clicking on the "unsubscribe" links located on the bottom of any Bel-Art marketing email. Registered Users cannot opt out of receiving transactional e-mails related to their account. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases.
Legal Terms & Conditions for Use of Web Site:
To review additional general terms and conditions regarding the use of our web site click here.
Bel-Art Products Customer Service Department is open Monday – Friday 8:30AM to 5:00PM Eastern Standard Time. Please contact us at 1-800-423-5278 or firstname.lastname@example.org.