Should you find that you do not need an item it may be returned to us unopened and in its original packaging within 90 days of receipt for a refund to your credit card. To return an item, please email email@example.com for a return authorization number. Return shipping costs are the responsibility of the customer. Customer service is available to assist you with questions at 1-800-423-5278 however we cannot process returns or issue RMA numbers by phone.
Due to the sensitive nature of their use Sterileware® and other sterile products, products with expiration dates of less than one year, glove boxes, fume hoods and certain other products as identified by our customer service department as well as discontinued products may not be returned.
Defective Product Policy:
Products which appear to be damaged as a result of shipping should be reported immediately to FedEx or other delivering carrier. Should you believe a product is defective from manufacture please contact our customer service department at 1-800-423-5278 or firstname.lastname@example.org as soon as possible. For additional information please refer to our warranty policy.
If only we were perfect . . . On occasion we may make a mistake and ship incorrect quantities or items. Should this happen to you, we sincerely apologize! Please call our customer service department at 1-800-423-5278 or email email@example.com and we will correct it.